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RETURNS POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at office@magsio.eu. If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The products will be returned in Romania, the shipping cost being supported by the customer. You can always contact us for any return question at office@magsio.eu.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

SHIPPING

We deliver in the following countries: Austria, Belgium, Czechia, Estonia, France, Germany, Hungary, Italy, Netherlands, Poland, Romania, Slovakia, Slovenia and Spain. The products can be shiped with GLS or DHL. After the order confirmation you will receive the tracking information via email. The delivery times vary between 2 and 7 working days. The orders can be paid only by credit/debit card. The payments are processed by Stripe. The exact delivery costs are calculated at checkout depeding on the weight and location.